De-Escalation Training
It is possible to find ourselves, our businesses, our employees, or our students in emotionally charged interactions or potentially violent situations. Though such situations can arise unexpectedly, we can train and prepare for them in order to achieve the best possible outcome.
SEC offers several de-escalation training options for your organization to choose from. Our De-Escalation training is ideal for all employees or staff members to attend, while our De-Escalation Training for Transportation and our Access Control & De-Escalation Training for Front Office Staff are specific to the unique roles within schools.
What is included with De-Escalation training?
This training is designed to improve participants’ understanding of inter-personal communication. It specifically addresses the ability to reduce the intensity of a conflict or a potentially violent situation by understanding both verbal and nonverbal communication strategies.
SEC has several de-escalation trainings available for your organization, including a generalized training for all audiences and two specific trainings for your personnel.
Key Learning Objectives
- Understand controlling personal physiological response
- Recognize verbal and nonverbal warning signs of increasing aggression
- Develop strategies to build rapport and establish a positive connection
- Understand active listening, speech mirroring, and reflecting feelings
- Create points of agreement and opportunities for mutually positive outcomes
Why are De-Escalation trainings so important?
De-Escalation training specifically addresses the ability to reduce the intensity of a conflict or a potentially violent situation. Our goal is to teach individuals how to handle intense situations with the priority of keeping everyone involved safe.
Download a PDF Overview for Your Organization
All of our trainings are tailored to your organization, facilities, and emergency plan, ensuring staff are empowered to prepare, prevent and protect.
De-Escalation Training for Transportation
In this training, we address all of the key objectives listed above but specifically focus on communication conflicts that may arise specifically for transportation staff.
Key Learning Objectives
- How to respond effectively during transportation conflict and emergencies
- Discuss common physiological responses that occur during emergencies
- Understand the unique emergencies and response protocol when transporting students
Access Control & De-Escalation Training for Front Office Staff
Controlling access to facilities is often the most critical security feature. Creating a process for controlling access that includes assessing verbal and nonverbal communication as well as appropriate inquiry is necessary to maintain a safe and secure environment. Conflicts and emergency situations arise specifically for front entry staff as they are often the first interaction visitors have on campus. This training is designed to prepare front office staff to more effectively control access into their facility and better communicate with visitors.
Frequently Asked Questions (FAQs)
De-Escalation training is appropriate for all staff, including organizational leaders and employees at all levels of the organization. For schools that rely heavily on volunteers throughout the year, we recommend including them as well.
Our De-Escalation Training for Transportation is geared specifically towards bus drivers, transportation aides & volunteers, while our Access Control & De-Escalation Training is specifically designed for staff members who are tasked with controlling access to your facilities.
This training program can be delivered live (onsite) or live (virtual). De-Escalation training can also be available on-demand as part of our eSEC Online Membership, which includes self-paced training modules, certificates of completion, and printable resources.
Our De-Escalation trainings can be customized to fit your organizational goals best. We recommend a minimum of 60-120 minutes to cover all the key objectives successfully and have time to interact and engage with participants at the conclusion.
While no minimum or maximum number of participants is required, we recommend working with your SEC consultant to discuss the best space, audio, and video needs onsite. All of our trainings are tailored to your organization, facilities, and emergency plan, ensuring staff are equipped to react to any emergency.
Learn how SEC can improve your organization’s safety and preparedness. Take the first steps towards a safer environment and schedule a consultation with our team today.